{"id":974427,"date":"2019-12-19T22:30:00","date_gmt":"2019-12-19T11:30:00","guid":{"rendered":"https:\/\/problogger.com\/?p=974427"},"modified":"2019-12-19T22:58:44","modified_gmt":"2019-12-19T11:58:44","slug":"critical-comments","status":"publish","type":"post","link":"https:\/\/problogger.com\/critical-comments\/","title":{"rendered":"How to Handle Critical and Attacking Comments from Blog Readers"},"content":{"rendered":"<h1><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-974429\" src=\"https:\/\/i0.wp.com\/problogger.com\/wp-content\/uploads\/2019\/12\/critical-comments.jpeg?resize=1280%2C716&#038;ssl=1\" alt=\"How to handle critical and attacking comments from blog readers\" width=\"1280\" height=\"716\" srcset=\"https:\/\/i0.wp.com\/problogger.com\/wp-content\/uploads\/2019\/12\/critical-comments.jpeg?w=1280&amp;ssl=1 1280w, https:\/\/i0.wp.com\/problogger.com\/wp-content\/uploads\/2019\/12\/critical-comments.jpeg?resize=300%2C168&amp;ssl=1 300w, https:\/\/i0.wp.com\/problogger.com\/wp-content\/uploads\/2019\/12\/critical-comments.jpeg?resize=1024%2C573&amp;ssl=1 1024w, https:\/\/i0.wp.com\/problogger.com\/wp-content\/uploads\/2019\/12\/critical-comments.jpeg?resize=768%2C430&amp;ssl=1 768w, https:\/\/i0.wp.com\/problogger.com\/wp-content\/uploads\/2019\/12\/critical-comments.jpeg?resize=635%2C355&amp;ssl=1 635w, https:\/\/i0.wp.com\/problogger.com\/wp-content\/uploads\/2019\/12\/critical-comments.jpeg?resize=150%2C84&amp;ssl=1 150w, https:\/\/i0.wp.com\/problogger.com\/wp-content\/uploads\/2019\/12\/critical-comments.jpeg?resize=70%2C39&amp;ssl=1 70w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" data-recalc-dims=\"1\" \/><\/h1>\n<p>How do you deal with criticism?<\/p>\n<p><span style=\"font-weight: bold;\">When you put yourself out there as a blogger, the feedback you get isn\u2019t always as constructive as you\u2019d like.<\/span>\u00a0It can even verge on being an aggressive or personal attack.<\/p>\n<p>While I\u2019ve only experienced it a handful of times in my blogging career, it can be difficult to deal with. So what can you do if it happens to you?<\/p>\n<p>Well, you can always look at the bright side. Any feedback you get is proof that someone\u2019s reading your blog and noticing you.<\/p>\n<p>But you should also consider the kind of feedback you\u2019re getting \u2013 and who it\u2019s coming from.<\/p>\n<h2>Evaluating Negative Feedback<\/h2>\n<p>Regardless of where it comes from \u2013 email, private messages, social media posts or blog comment \u2013 you should always evaluate the negative feedback you get. You need to decide whether:<\/p>\n<ul>\n<li>it\u2019s worth paying attention to<\/li>\n<li>you need to act on it.<\/li>\n<\/ul>\n<p>Here are some questions to consider.<\/p>\n<ul>\n<li>If it\u2019s a blog comment, is it within the boundaries of what you consider acceptable? You can always delete comments you find abusive or otherwise unacceptable.<\/li>\n<li>Is there some truth in the feedback? Have had heard it before? Are there improvements you could make?<\/li>\n<li>Is there anything positive in the feedback, or perhaps some common ground you can focus on?<\/li>\n<li>Is the feedback from someone you\u2019ve interacted with before? Are they just having a bad day, or has it been ongoing?<\/li>\n<li>Is the feedback anonymous? Is it a troublemaker, a troll, or someone looking for attention?<\/li>\n<li>What were they trying to achieve? What they\u2019re said previously, their tweet history or other comments they\u2019ve made might give you clues as to what their agenda might be.<\/li>\n<\/ul>\n<p>For me, it comes down to trying to understand the other person\u2019s intent and responding to that, rather than just to the words they used. There may be an opportunity to help them and make a positive connection.<\/p>\n<p>Of course, that\u2019s not always easy. You may need to step away from the computer for a bit. You may even want to involve a friend, family member or fellow blogger and get their take on the situation.<\/p>\n<h2>How to Respond to Negative Feedback<\/h2>\n<p>Depending on the type of feedback you received, you can respond in different ways.<\/p>\n<h3>Responding to Trolls<\/h3>\n<p>If the comment is purely trolling \u2013 someone being deliberately provocative and looking for a reaction \u2013 your best options are to:<\/p>\n<ul>\n<li><span style=\"font-weight: bold;\">Delete it. <\/span>If it\u2019s an offensive comment on your blog, you always have the option of deleting it.<\/li>\n<li><span style=\"font-weight: bold;\">Ignore it. <\/span>Trolling on social media is usually best ignored.<\/li>\n<li><span style=\"font-weight: bold;\">Respond very politely. <\/span>This can be a little passive-aggressive, but being polite and kind in your response can sometimes be effective.<\/li>\n<\/ul>\n<h3>Responding to Critics<\/h3>\n<p>If the comment seems to be coming from someone who\u2019s genuine rather than a troll, you might want to:<\/p>\n<ul>\n<li><span style=\"font-weight: bold;\">Clarify. <\/span>If their negative feedback makes it clear they misunderstood the point you were making, you might want to clarify what you intended.<\/li>\n<li><span style=\"font-weight: bold;\">Take responsibility. <\/span>If you made a mistake, take responsibility for it.<\/li>\n<li><span style=\"font-weight: bold;\">Debate.<\/span>\u00a0If it\u2019s a difference of opinion, you can stand up for what you think while also listening thoughtfully to the other person\u2019s side.<\/li>\n<li><span style=\"font-weight: bold;\">Agree to disagree.<\/span>\u00a0Sometimes people aren\u2019t willing to debate. But you can still be polite and agree to disagree.<\/li>\n<\/ul>\n<h3>Should You Respond Publicly?<\/h3>\n<p>It might seem logical to respond in the same medium. For instance, if someone criticised you in a blog comment it might seem logical to respond to that comment.<\/p>\n<p><span style=\"font-weight: bold;\">But with negative feedback, it\u2019s often best to move to a more private communication \u00a0channel such as email <\/span>\u2013 especially if the exchange is becoming increasingly heated.<\/p>\n<p>Offer to have a private email conversation with them and see if they\u2019re willing to take you up on it. If they are, it often suggests they have a genuine issue (rather than just trolling or trying to get a reaction).<\/p>\n<p><span style=\"font-weight: bold;\">It\u2019s also important, where appropriate, to respond with genuine care for the other person. <\/span>Perhaps their angry comment or tweet makes it clear they\u2019re coming from a place of pain or hurt. If that\u2019s the case, you could email them to say you noticed their comment and wanted to see if everything is okay.<\/p>\n<p>This can be really effective, particularly if you know the person to some degree and their comment seems out of character or they&#8217;re clearly going through something difficult. The person will often apologise for what they said and be grateful you responded with genuine kindness and care.<\/p>\n<p>In some cases, it\u2019s also appropriate to leave your community to respond to the negative feedback. (But keep an eye on this. You don\u2019t want a huge argument breaking out in your comments section.)<\/p>\n<p>Finally, remember that negativity is often much more about the person dealing it out than about you or anything you\u2019ve written.<\/p>\n<p><span style=\"font-weight: bold;\">More of the feedback you get will be positive, so don\u2019t let the fear of negative comments or feedback put you off blogging. <\/span>Just make sure you\u2019re ready to respond appropriately where possible.<\/p>\n<p>Image credit: <a style=\"background-color: black; color: white; text-decoration: none; padding: 4px 6px; font-family: -apple-system, BlinkMacSystemFont, 'San Francisco', 'Helvetica Neue', Helvetica, Ubuntu, Roboto, Noto, 'Segoe UI', Arial, sans-serif; font-size: 12px; font-weight: bold; line-height: 1.2; display: inline-block; border-radius: 3px;\" title=\"Download free do whatever you want high-resolution photos from Chris Sabor\" href=\"https:\/\/unsplash.com\/@chrissabor?utm_medium=referral&amp;utm_campaign=photographer-credit&amp;utm_content=creditBadge\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"display: inline-block; padding: 2px 2px;\">Chris Sabor<\/span><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>How do you deal with criticism? When you put yourself out there as a blogger, the feedback you get isn\u2019t always as constructive as you\u2019d like.\u00a0It can even verge on being an aggressive or personal attack. While I\u2019ve only experienced it a handful of times in my blogging career, it<a class=\"more-link\" href=\"https:\/\/problogger.com\/critical-comments\/\"> &#8230;more<\/a><\/p>\n","protected":false},"author":2,"featured_media":974429,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[19],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Handle Critical and Attacking Comments from Blog Readers<\/title>\n<meta name=\"description\" content=\"What&#039;s the best way to deal with critical comments about your blog, or your blogging? 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